Refund Policy

This Refund Policy explains how refunds work for paid Simple Landlord Tools membership plans (Pro and Elite). It doesn't cover rent payments made by tenants to landlords through the Service - those are between the landlord and tenant, and are addressed separately below.

Membership Plan Refunds

If you're not satisfied with a paid plan, contact us at support@simplelandlordtools.com within 14 days of your charge and we'll issue a full refund, no questions asked. After 14 days, charges for the current billing period are generally non-refundable, but we'll always consider individual circumstances - just reach out.

Cancellations

You can cancel a paid plan at any time from Account Settings or by contacting us. Cancelling stops future billing; it doesn't automatically refund the current period unless it falls within the 14-day window above.

Downgrades

If you downgrade from Elite to Pro, or Pro to Free, any properties, tenants, or saved documents beyond your new plan's limit stay in your account but become read-only for adding new ones until you're back under the limit or upgrade again.

Lifetime Memberships

Lifetime Elite memberships granted through a promotion or giveaway are free and non-transferable, and are not subject to this refund policy since no payment was made.

Rent Payments

Rent payments a tenant makes to their landlord through the Service are processed by Square and go directly to the landlord. Simple Landlord Tools is not a party to that transaction and cannot issue refunds for rent payments. If a tenant needs a refund for a rent payment, they should contact their landlord directly.

How Refunds Are Issued

Approved refunds are returned to the original payment method through Square and typically appear within 5-10 business days, depending on your bank or card issuer.

Contact Us

Questions about a charge or a refund? Contact us at support@simplelandlordtools.com or through our Contact page, or use the chat widget on this site.